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Centralized website for all communications needs for City of San Antonio Employees
Project Duration: 9 Months
Role: Project Manager & User Experience Designer
Tools Used: Figma, Adobe Photoshop, Adobe Illustrator, Sharepoint
The Communications and Engagement Toolkit is an intranet website that offers services and resources to connect city employees with residents.
During the previous years survey, we saw that city employees did not know what our department did, what we offered, our communications standards, and how we could collaborate. Our long term goal for this resource is that everyone will use the tools and Resources from C&E Consistently and Trust us to Collaborate on all projects.
Everyone will use the tools and Resources from C&E Consistently and Trust us to Collaborate all projects
For the Beginning Research and Discovery phase of this project, I had utilized a FY 2022 Stakeholder Survey the Communications & Engagement Department sends out to internal departments to check our quality of service. This 2022 Survey was conducted in July.
From the survey, there were some comments from employees that were unsure of what the role of C&E is from the entire organization and would love a hub or toolkit of resources that they can utilize to do their jobs more effectively.
Playing multiple hats within this project, I decided to be agile throughout this project and start on one section of the website, test is quickly, and then move on to other sections.
The C&E Department has 5 divisions: Creative Services, Communications, Engagement, Open Government, and TVSA. The way I decided to do this was to work on each division, one by one, then test all of it once it is all done. I started with Creative Services and tested this section first.
This purpose of this study is to evaluate the end-to-end experience of our users as they interact with the C&E Toolkit. Collecting this data will provide the study team with:
We conducted the study with 6 participants from the COSA Employee audience group outside of C&E who represent a spectrum of usage behaviors. We recommend testing with this audience because they are the primary users that will be utilizing this resource.
No one failed any of the tasks. When testers rated the tasks on a scale of difficulty, all of them said the tasks were very easy to complete. Users loved how easy it was to navigate. They also loved the aesthetics and minimalism of the site.
“I love the branding. (it is) really colorful and represents San Antonio.”
“Just having this centralized location where a lot of things will be, where we can refer new and current employees so that they are aware of everything is available, is an AMAZING step. More than we EVER had. I’m already SUPER excited for it! ... Just seeing what is here right now, (I) completely appreciate all the work that is happening in the background!”
After the success of this research, I decided to work with other divisions separately to meet their needs. I collaborated with all 5 divisions as I was gathering content in order to build out the rest of the site. After working with all the divisions, the finished product was complete, and additional testing was needed in order to confirm the effectiveness of the site.
To be consistent with the original research at the beginning of the project, we utilized the same pre questions and post questions for this study. We Had 5 different participants who had not seen the initial design from the first round of the research. We also Introduced 6 different tasks, with at least one from each different divisional resources/services.
We will conduct the study with 5 Different participants from the COSA Employee audience who represent a spectrum of usage behaviors. We recommend testing with this audience because they are the primary users that will be utilizing this resource.